Official Forums Back Online With Solutions to Beta Application Issues
by Gino Wednesday, September 30 2009 @ 12:31 PM CDT

The official site has relaunched their forums and the community managers have been busy providing technical support for those who need it. Sean posted an update on the server status for those who still are trying to get their beta applications in:

Thank you for your overwhelming support and interest in our Game Testing program. It’s been a humbling 24 hours. We knew that interest would be high but yesterday the community proved just how highly anticipated Star Wars: The Old Republic is. We experienced an overwhelming amount of traffic which resulted in having to bring the website down so the team could address the performance and capacity issues.

While we are still experiencing a high degree of traffic, we have brought the service back up and are accepting new accounts and Game Tester applications. We will be continually monitoring the service and do our best to manage the continued volumes of interest. We have also brought up the community section of The Old Republic but please understand that we will take the forums down as necessary to alleviate some of the traffic.

We recognize and have heard from some of you who that there are some difficulties in registering with us, and want you to know that we are working to provide you with ongoing solutions. For those of you experiencing issues in signing up, see this thread for more information.

Thank you again for your continued interest!

If you are still having problems, be sure to check out the Game Testing - Issues Signing Up thread and see if there is a work around for your issue. There are several that have been confirmed so far with the closed beta application process.

If you haven't noticed it, we announced that we are currently accepting sign-ups for our Game Testing program. If you haven't had a chance yet, please view our Game Tester Frequently Asked Questions.

We recognize and have heard from some of you that there are some difficulties in registering with us, and want you to know that we are working to provide you with ongoing solutions. We will be updating this post regularly with new information.

• When I fill out the personal data, it sends me back to the Game Tester Terms & Conditions.
  Please ensure that all information is filled out in your BASIC account info and that you have selected (radio button) "Yes, I would like to be considered for testing."

• Problems getting out of System Scan.
  This is a known issue with some browsers and configurations where the scan box is smaller than the information it holds. To get past this, once the scan returns your system information, you can use the Tab key to go to the bottom of the scan tool in order to exit properly.

• The system scan isn't working properly.
  Please make sure to have the most recent version of Java installed on your computer (you may have to restart your browser if you install or update Java). Also, ensure that you are accepting the ActiveX request at the top of the page.

• I am getting stuck on accepting the Terms of Service.
  Clean out your temporary internet files and cookies for swtor.com. To learn more about cookies, visit this website.

• I am unable to get past the Account Information Page when signing up for Star Wars: The Old Republic Game Testing. It continues to loop.
  There is currently a known issue where users may get stuck in a loop between accepting the Game Testing Terms & Conditions and the Account Information Page. We are currently working on a resolution to this issue. You may also wish to fill in the alternate phone number, listed as phone (other), as it has rectified this issue for some users.

• I am receiving several emails when signing up for Star Wars: The Old Republic Game Testing that my account had been updated.
  Users signing up to test the game will receive emails at each level of application. This is a known issue that we are working to resolve.

• I am not able to submit my system scan information.
  Please make sure you are using one of the following supported browsers: Microsoft Internet Explorer 7.0+ and Firefox 3.0+. We also recommend enabling JavaScript, ActiveX, and using the latest browser plug-ins for Adobe Flash Player.

• I receive an error message stating that my Phone Number is too long.
  You only need to enter your city code and the phone number. The formatting isn't important. If you've used the international country code (i.e. 0049 or +49 for Germany), it may be that the number is too long.

• When I have to re-do the Contact Information after being sent back to the Terms & Conditions, the Country is always reset to the United States.
  This is a known issue. Please make sure, that you're entering your respective country on every try (Germany, Swiss or Austria), to be selected for the according test phases!

• Will signing up today increase my chances of being selected to test Star Wars: The Old Republic?
  No, we will be selecting testers from the Star Wars: The Old Republic community based on various requirements such as systems specifications, age, and region. The order in which you sign up for testing has no bearing on the selection process.

If you have not already, join the thousands spamming F5 on the Beta Testing Portal for your chance to join the SWTOR beta. Hopefully Bioware is able to keep the forums online still despite the overwhelming interest in yesterday's announcement.